01 / Guide
Start with a shipping batch
A batch is the working unit for production and shipping, even for a single order. Add the intended orders and check their production readiness.
Documentation / Shipping batches and production files
Organize the handoff from artwork to parcels.
Use a shipping batch to organize orders, production numbers, artwork, parcels and labels. A batch can contain a single order or multiple orders.
02 / Guide
Generate production materials explicitly
Assign production numbers and create a ZIP containing approved or usable artwork. Review adjustment instructions and missing-item lists. Download completed files from My Files; an unsettled order’s first high-resolution delivery is charged once.
03 / Guide
Create parcels and check labels
Check actual recipient details and select the logistics account. Create or split parcels, print labels and inspect each parcel result rather than assuming every operation in a batch succeeded.
04 / Guide
Save changed production numbers before rebuilding
Edit item production numbers in batch details and save them. Nonempty numbers must be unique within a batch. Changed numbers invalidate old production materials; explicitly rebuild and check the completed ZIP, adjustment notes and omitted items before handoff.
05 / Guide
Distinguish dispatch, export and confirmation tasks
Exporting dispatched parcel information and creating an Amazon confirmation task are separate actions. Clicking Push creates tasks; it does not prove Amazon confirmation. Execution depends on configuration and authorization. Inspect returned task status before treating channel confirmation as complete.
06 / Guide
Follow delivery and after-sales
Read tracking and available cancellation/interception actions by parcel status. Record returns and refused deliveries separately against the original parcel. Production files and parcel labels serve different purposes.