An order is missing
Check seller authorization, marketplace and date scope, or the CSV import result. Confirm the source order is in the intended scope.
Troubleshooting
Check the order, then the setting that controls the result.
Start with one affected order. Compare its original customization choices with the current published design scheme before changing unrelated settings.
The wrong size or style is selected
Check the original option, condition group/item, scheme binding and published version. A saved but unpublished change will not become the production scheme.
A font is missing or looks different
Upload the font to the current tenant; a locally installed font is not enough for production. Recheck after upload, retry failed downloads and inspect text wrapping. Current-version font files are cached in this browser. Clearing site data requires loading again.
Read the guide →PSD text cannot be edited
Supported simple text becomes a text slot; complex effects may remain raster images. Check the imported layer type and font availability before rebuilding the text.
Read the guide →Content is hidden or a draft appears
Check layer and parent-group visibility and Option/Alt solo state. Repeat the modified eye click to restore visibility. A local draft is unsaved browser work, not a server-saved or published scheme.
Read the guide →A photo or text is missing
Check the original buyer material and the relevant slot source. Inspect image placement and text configuration separately.
AI output is unsuitable
Check the configured connection/model and treatment. Retain the original when needed and send the order for manual review.
A file or parcel fails
Read the displayed result, correct the missing information and retry the affected action. For support, provide the step and error message, never passwords or API keys.